Here we run through clearing cached files and cookies from your web browser.
From time to time, we may ask that you do this so we can eliminate browser caching from being the cause of a website issue. Browser caching is where your web browser stores static versions of files and assets for faster loading. This is great, but can cause you to see out dated content and/or can cause potential errors when updates have been applied to a website but are not being picked up by your browser.
Clearing your cached files & cookies #
It’s impractical for us to include step by step guides of all the web browsers out there. Instead, we’ve included links to the specific guides of the most popular web browsers below:
- Safari: IOS | MacOS
- Internet Explorer: Microsoft stopped supporting Internet Explorer in June 2022. Please switch to Edge or another supported web browser.
The alternative: opening in Private Browsing/Incognito #
Rather than clearing your cache and cookies, which in most cases will force you to re-sign into previously logged in sites and degrade browsing speed, you can try opening the website in private browsing or incognito.
Private browsing or incognito is like starting afresh with your browsing experience. No cookies or cached files will be used from your main browser window/profile, nor will they be saved once the window/tabs are closed.
Again, it’s impractical for us to include step by step guides of all the web browsers, so we’ve included links to the specific guides below: