Terms & Conditions

These terms set out the basis on which you may use our website and the basis on which we provide our services. They form a legal agreement between you and Prystine Web Solutions Ltd (“we”, “us”, “our”), registered in England & Wales, company no. 12513859, of Barberry Dr, Didcot, OX11 6JY.

By using prystine.co.uk or engaging us for work, you agree to these terms. Where we’ve signed a separate proposal, quote or service agreement with you, that document takes precedence if anything here conflicts with it.

1. Using our website

You may use our website for lawful purposes only. You agree not to misuse it, attempt to gain unauthorised access, introduce malicious code, or copy or republish our content without permission. We may change, suspend or withdraw any part of the site at any time.

All content on this website — text, design, graphics, logos and code — is owned by us or our licensors and is protected by copyright and other rights. The Prystine name and logo are our trade marks.

We try to keep the site accurate and available, but we provide it “as is” and don’t guarantee it will always be uninterrupted or error-free.

2. Quotes and proposals

Quotes, estimates and proposals we provide are based on the information available at the time and are valid for 30 days unless stated otherwise. A project begins once you accept our quote or proposal in writing and (where applicable) pay any agreed deposit. The scope of work is what’s set out in that accepted quote or proposal; anything outside it may be quoted separately.

3. Fees, VAT and payment

All prices are quoted in Pounds Sterling (£) and, unless stated otherwise, exclude VAT, which is added where applicable.

Unless agreed otherwise: project work may require a deposit before we begin, with the balance due on completion or to an agreed schedule; hosting and support plans are billed in advance (monthly or annually); and invoices are payable within the period stated on the invoice. We may pause or suspend services, including hosting, where invoices remain unpaid after a reasonable reminder.

4. Hosting, support and maintenance

Where you take a hosting, support or maintenance plan, we aim to provide a reliable, well-maintained service and to keep your site secure and updated in line with your plan. While we target high availability and take regular backups, no host can guarantee 100% uptime or that data loss will never occur, and our hosting relies on third-party infrastructure providers whose own terms apply. Plans are subject to fair and reasonable use. Either party may cancel an ongoing plan with reasonable notice as set out in the plan; fees already paid for the current term are generally non-refundable.

5. Your responsibilities

To deliver our work, we rely on you to provide the content, materials, approvals and access we need in good time, and to ensure that anything you supply (text, images, logos, fonts and other materials) is accurate, lawful, and either owned by you or properly licensed. You’re responsible for keeping your own account credentials secure and for the lawful operation of your website, including its own privacy and cookie notices.

6. Intellectual property in our work

Unless agreed otherwise, on full payment of all sums due for a project, ownership of the final deliverables we create specifically for you passes to you. We retain ownership of our own pre-existing tools, frameworks, templates and know-how, and of any third-party components (such as themes, plugins, fonts or stock assets), which remain subject to their own licences. We may showcase work we’ve produced in our portfolio and marketing unless you ask us in writing not to.

7. Third-party services and links

Our services and website may use or link to third-party products and services (for example hosting infrastructure, plugins, scheduling and quoting tools). We’re not responsible for third-party services, and their use is subject to their own terms. Some links on our site are to external companies, and we may receive a commission when you click those links or buy through them — this never affects the price you pay or our honest recommendations.

8. Cancellation and termination

Either party may end an engagement in line with the relevant proposal or plan. If you cancel a project in progress, you remain liable for work completed and costs committed up to the cancellation date. We may suspend or end services where these terms are breached, where invoices are unpaid, or where required by law.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited under law. Subject to that, we are not liable for indirect or consequential losses, or for loss of profit, revenue, data or goodwill, and our total liability arising from any engagement is limited to the fees you’ve paid to us for the work in question in the 12 months before the claim. We provide our services with reasonable care and skill but don’t guarantee any particular commercial result.

10. Data protection

We handle personal data in line with our Privacy Policy and applicable UK data protection law. Where we process personal data on your behalf (for example on a site we host for you), we’ll do so under appropriate data-processing terms.

11. Events outside our control

We’re not liable for delays or failures caused by events beyond our reasonable control, including failures of third-party providers, internet or hosting outages, or other force majeure events.

12. General

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction. If any part of these terms is found to be unenforceable, the rest will continue to apply. We may update these terms from time to time; the version published here applies to current and new engagements, and the date below shows the latest revision.

Contact

Questions about these terms? Email hello@prystine.co.uk or call 01235 364 545.

Last updated: 16 June 2026.